On-Going Support

Computer Associates employs a dedicated team of customer support specialists whose sole function is to assist end users with software or hardware questions. Utilizing specially designed service tracking software, Computer Associates is able to guarantee an appropriate response time for all service related calls. For those clients where extended service beyond weekday hours are required, Computer Associates offers extended service hours. CAI’s technical support organization is staffed by certified technicians who have in-depth knowledge of the product, as well as manufacturing and accounting environments. Access to CAI Customer Support provides customers with 24-hour access to a support knowledgebase, software updates, technical documentation, and more.